Support

Delivery, returns, servicing and the warranty, written out in full rather than buried in a policy PDF. If the answer is not here, a watchmaker will reply to you directly.

Shipping & returns

Every order ships insured and signature-on-delivery, because a watch left on a doorstep is a watch you will never see. Delivery is free worldwide; duties and taxes are already in the price you saw on the product page, so nothing is collected at the door.

  • In stock: dispatched within two working days.
  • Made to order: six to nine weeks, because of the fortnight on the winder.
  • Returns: 30 days from delivery, unworn, in the original box, return label included.
  • Exchanges: a size or strap swap inside 30 days is free and does not restart the clock.

Refunds land back on the original card within five working days of the watch arriving at the atelier. We inspect before refunding, which is the only step that can add a day.

Warranty

Five years on the movement, two years on the case, crystal and bracelet. The warranty follows the watch rather than the buyer, so it survives being sold or given away — the service card in the box is the only document that matters.

It covers anything that is our fault: a calibre that drifts outside specification, a crown that loses its seal, a clasp that will not hold. It does not cover being run over, being opened by someone who is not a watchmaker, or the leather, which is a consumable and will age whatever we do.

Repairs & service

A full service every five to seven years: the movement is stripped, cleaned, re-lubricated, re-regulated in six positions and re-sealed, and the case is refinished if you want it to be. It takes four to six weeks and we send photographs of the movement before it goes back together.

Servicing happens on our own benches. Nothing is subcontracted, which is why we can still make a bridge for a calibre we stopped selling.

  • Full service: $240, includes gaskets and a pressure test.
  • Crystal replacement: $95.
  • Case refinish: $70, brushed or polished to the original grain.
  • Regulation only: free, for as long as you own the watch.

Order tracking

The dispatch email carries a tracking link and the name of the watchmaker who signed the watch off. If you have lost it, ask below with the order number — it begins with YM− — and we will resend it.

Made-to-order watches get a second email when they go onto the winder, so you know the build is finished and the fortnight has started.

Care guide

  • Rinse the case in fresh water after salt or chlorine, and dry it before it goes back on.
  • Keep it away from speakers, laptop hinges and magnetic clasps. Magnetism is the most common reason a watch suddenly gains a minute a day, and it is a ten-minute fix.
  • Screw the crown down before it gets wet. Almost every water-ingress case we see starts here.
  • Wear it. A rotor that keeps moving keeps the lubricants where they should be; a watch in a drawer for two years ages faster than one on a wrist.

Common questions

Yes. Every case uses quick-release spring bars, so straps swap in about fifteen seconds without tools. Leather, mesh and rubber are all cut to the same 20 mm lug width.

Almost certainly magnetised rather than broken. Send it in and we will demagnetise and re-regulate it free of charge, usually turning it round the same week it arrives.

If you tell us your wrist measurement at checkout, yes, and the removed links come in the box. Otherwise it ships at full length with a link tool.

Every box ships without pricing. Add a note at checkout and we will hand-write it onto the service card rather than printing a slip.

Terms & privacy

YELM is a fictional brand built as a demonstration piece by alexzakharov.dev. Nothing on this site is for sale, no order can be placed, no payment is taken and no personal data is collected or stored — the forms validate in the browser and then stop.

Prices, lead times, warranty terms and specifications are written to read like a real watch house because that is the point of the exercise, but none of them are commitments by anyone.

Contact a watchmaker

Questions about a specific watch, a service, or something that broke: this reaches the bench rather than a queue. One working day, usually less.